Bikham’s Patient Follow up Services
Currently, we have a 100 seater KPO facility completely dedicated to our patient follow up service section. Our follow up executives are trained impeccably on being extra courteous, polite and helpful to the patients and their family members. We are constantly getting great Aces in satisfaction survey results from our providers’ clinics and hospitals on the level of service provided. Happy patients, in turn, create Happy Providers and thus everybody’s business booms in the process. That’s our goal. It’s always great to put a smile on a patient’s or their family members face, especially after going through strenuous treatment traumas.
Patient Pre registration services
At Bikham Healthcare our patient pre registration services help assist patients over the phone 24 hours a day. By allowing patients to pre register by phone, one increases patient satisfaction levels, and reduce the number of no shows, taking your patient numbers up.
Patient Pre-Registration Helps To:
- Increase patient satisfaction
- Reduce on-site wait times
- Gather more detailed and accurate data for billing
- Reduce no-shows
Bikham Healthcare can work with your current patient registration system via a secure internet connection. There’s no need to import data and your information is always up-to-date.
Are patient readmissions killing your reimbursements? Our post-discharge calls can help you with patient compliance and identify complications before they become serious or life threatening.
Our advisors’ follow-up with patients to ensure they’re not having abnormal side effects for their condition. If something requires further attention, they are immediately transferred to one of your clinical staff.
Patient Follow-Up Calls
A friendly follow-up with patients after procedures can move the needle when it comes to patient satisfaction ratings. Let us work with you to develop a program that focuses on your goals and initiatives.
Promoting Hospital Programs
Patient follow-up calls often uncover opportunities to engage people in other relevant hospital activities that they may not have been aware of. For example, a diabetic could be directed to a self-monitoring program while new mothers could be enrolled into a mother/child exercise program. By cross-selling targeted programs and service lines, you can affordably retain the customers that you want.
Event Follow-Up Calls
It’s often an excellent and effective practice to engage people after they attend events sponsored by your organization. Through event follow-up calls, Bikham’s specialized call center invites targeted customers to join relevant, additional activities that showcase your resources and capabilities. By reaching out to those who have already displayed interest in your events, we can help improve your attendance rates.
Customer Satisfaction Calls
Carefully scripted, customized calls are designed to get a quick read on the effectiveness of customer service delivered with a specific service or department. Customer satisfaction calls allow for immediate mid-course adjustments or enhancing processes and procedures, and they can help you confirm or re-evaluate your customer service efforts.